At rv999 we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data rv999 collects when you use our platform, how that data is used, who it may be shared with, and the rights you hold over your own information. Please read this document carefully before registering your Account.
rv999 ("we," "us," "our") operates the online sports betting and casino platform accessible at rv999.bet (the "Platform"). rv999 acts as the data controller in respect of all personal data collected from Players registered on the Platform. As data controller, rv999 determines the purposes and means by which your personal data is processed.
rv999 holds an international gaming licence that governs its operations. Compliance with the data protection obligations attached to that licence forms part of rv999's regulatory duties. Details of rv999's licence are available on our About Us page.
For all privacy-related enquiries, including requests to exercise your data subject rights, please contact rv999 at [email protected]. Our support team is available 24 hours a day, seven days a week, in both Urdu and English.
rv999 collects personal data in several categories depending on the nature of your interaction with the Platform. The following table sets out the categories of personal data we collect and the context in which each category arises:
| Category | Examples | Context |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / NICOP number, nationality | Account registration & KYC verification |
| Contact Data | Mobile phone number, email address, city (e.g., Karachi, Lahore, Islamabad) | Account registration, support communications |
| Financial Data | JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, PKR transaction history | Deposits, withdrawals, AML compliance |
| Verification Documents | Scanned copy of CNIC, proof of payment method, selfie photograph | KYC identity verification |
| Usage & Betting Data | Bets placed, games played, session duration, wagering history, win/loss records | Platform use, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatic collection via Platform access |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS notifications | Account settings, marketing communications |
rv999 collects personal data through the following channels:
You provide data directly to rv999 when you register an Account, complete KYC verification, make a deposit or withdrawal, communicate with our support team via live chat or email, or update your Account profile settings. This is the primary source of Identity Data, Contact Data, Financial Data, and Verification Documents.
When you access the rv999 Platform, our servers and analytics systems automatically record Technical Data including your IP address, device fingerprint, browser type, pages visited, and session timestamps. This data is collected using server logs and first-party analytics tools. See Section 10 (Cookies & Tracking) for further detail.
In certain circumstances, rv999 may receive data about you from third parties, including:
rv999 processes your personal data on the following legal bases, depending on the purpose of processing:
rv999 uses the personal data we hold about you for the following purposes:
rv999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following defined circumstances:
rv999 operates internationally and some of the third-party service providers with whom we share data may be located outside Pakistan. Where personal data is transferred outside Pakistan to a jurisdiction that does not maintain equivalent data protection standards, rv999 will implement appropriate safeguards — such as contractual data protection clauses — to ensure your data receives an equivalent level of protection during transit and storage.
rv999's primary data infrastructure is hosted on servers within jurisdictions covered by its international gaming licence, with encrypted backups maintained in secure facilities. Player data is never stored on unsecured or unencrypted media.
rv999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after Account closure | AML regulatory requirement |
| KYC Verification Documents | 5 years after Account closure | Licensing obligation |
| Financial Transaction Records | 5 years after Account closure | Financial crime regulations |
| Betting & Game History | 3 years after Account closure | Dispute resolution & licensing |
| Support Communications | 2 years after resolution | Legitimate interests |
| Technical & Log Data | 12 months from collection | Security monitoring |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, rv999 will securely delete or anonymise your personal data such that it can no longer be linked to you as an identifiable individual.
rv999 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:
rv999 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to analyse Platform usage. The following categories of cookies are used:
rv999 does not use third-party advertising cookies or cross-site tracking pixels. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your rv999 Account.
The rv999 Platform is strictly intended for individuals aged 21 years and above. rv999 does not knowingly collect personal data from persons under the age of 21. The collection of personal data from minors during Account registration is actively prevented through our age verification and KYC processes, which require confirmation of date of birth and submission of a government-issued CNIC or equivalent document.
If rv999 becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately suspended, all associated data will be securely deleted to the extent permitted by our legal retention obligations, and any funds in the Account will be dealt with in accordance with our Terms & Conditions and applicable regulations.
Parents and guardians who believe a minor may have registered on the rv999 Platform should contact us immediately at [email protected] so that we can investigate and take prompt corrective action.
Subject to applicable law and our regulatory obligations, you hold the following rights in respect of your personal data held by rv999. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request." rv999 will respond to all valid requests within 30 days of receipt.
rv999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, operational requirements, or applicable law. Where a material change is made — such as the introduction of a new category of data collection or a new third-party sharing arrangement — rv999 will notify registered Players via the email address associated with their Account and/or via an on-platform notification displayed upon next login, with at least seven (7) days' notice before the updated policy takes effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how rv999 is protecting your personal data. Your continued use of the Platform after the effective date of any updated policy constitutes your acceptance of the revised terms.
All privacy-related enquiries, data subject requests, and concerns regarding rv999's data processing practices should be directed to:
For questions relating to the Terms & Conditions governing your use of the Platform, please refer to our Terms & Conditions page. For information on Responsible Gaming tools and self-exclusion options, please visit our Responsible Gaming page.
Beyond legal obligations, rv999 has built genuine data protection principles into how the platform operates — from Karachi to Lahore and everywhere in between.
Every byte of data you send to rv999 — from your CNIC scan to your JazzCash transaction — travels over TLS-encrypted connections and is stored using AES-256 encryption at rest. Your details are never transmitted in plain text.
rv999 has never sold — and will never sell — your personal data to third-party advertisers, data brokers, or marketing networks. Your information stays within the rv999 ecosystem and its strictly vetted operational partners only.
Access your data, correct inaccuracies, request deletion, or export everything in a portable format — all by simply emailing support. rv999 processes every data subject request within 30 days with no friction.
Tired of PSL bonus emails? One click in your Account settings — or a quick message to support — is all it takes to unsubscribe from all marketing communications. rv999 honours opt-out requests immediately and permanently.
rv999 uses anonymised betting pattern analysis to identify players who may be at risk of problem gambling. This data is used to trigger welfare checks and offer support tools — never for profiling, advertising, or sharing with third parties.
rv999 does not hold your data indefinitely. Clear retention schedules — capped at five years post-Account closure for regulatory records — ensure your information is securely deleted as soon as the legal requirement to hold it expires.
rv999 is for Adults 21+ Only. Your personal data will be verified against your date of birth to enforce this policy strictly. rv999 collects and processes data from users aged 21 and above only. For information on our responsible gambling tools, deposit limits, and self-exclusion options, please visit our Responsible Gaming page.
Now that you understand exactly how rv999 handles your personal data, join Pakistan's most trusted betting platform and experience cricket betting, live casino, and slots — all in PKR with JazzCash and EasyPaisa.